About / FAQ

My name is Kate Logan, also known as Artetak. I'm a 30 something freelance artist living in Atlanta, GA. My biggest inspirations include Lisa Frank, the 90s, horror, and the occult. I run this whole bad boy all by myself. I hope you like my art as much as I like making it.

❤ Where is this store located?

Atlanta, GA

❤ What is this store's returns and exchange policy?

I currently do not accept returns or exchanges. If you seriously have an issue with your product, email me at etak666@gmail.com

❤ How long will it take to receive my order?

I ship out orders every few days. 
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. 

❤ My order was damaged/lost in transit

Please contact your local postal service. Unfortunately once the mail is out of my hands I have zero control over it. I will not replace orders lost due to an incorrect shipping address. If the item is returned to me due to an incorrect address, I will charge you for shipping to send it again. 

❤ What is Printful? How is your apparel shipped?

All apparel is outsourced through printful.com and is shipped separately from the rest of your order. All shirts are print on demand and may take several days of processing before they are shipped out. Apparel ships for free when ordered alone, but if you buy something else like say....an enamel pin, you will be charged shipping for the extra item. 

❤ I live outside the US. Where is my order?

To keep the cost of international shipping down, I use Shipstation's Global Advantage Program. All international orders are redirected through their fulfillment center so you're paying only half of what you would if I shipped it directly to you. That means there is a bit of a delay as your package makes it's way through their fulfillment center. It's annoying that it takes so long but I'd rather you have to wait a couple of days extra than have to pay $13 to get a pin shipped to you.