About / FAQ

 

My name is Kate Logan, also known as Artetak. I'm a 30 something freelance artist living in Atlanta, GA. My biggest inspirations include Lisa Frank, the 90s, horror, and the occult. I run this whole bad boy all by myself. I hope you like my art as much as I like making it.

 

❤ Where is this store located?

Atlanta, GA

❤ What is this store's returns and exchange policy?

I currently do not accept returns or exchanges. If you seriously have an issue with your product, email me at etak666@gmail.com

❤ How long will it take to receive my order?

I ship out orders every few days. 
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. 

❤ My order was damaged/lost in transit

Please contact your local postal service. Unfortunately once the mail is out of my hands I have zero control over it. I will not replace orders lost due to an incorrect shipping address. If the item is returned to me due to an incorrect address, I will refund your order minus the cost of shipping and restock the items in my shop. 

❤ I live outside the US. Where is my order?

To keep the cost of international shipping down, I use Shipstation's Global Advantage Program. All international orders are redirected through their fulfillment center so you're paying only half of what you would if I shipped it directly to you. That means there is a bit of a delay as your package makes it's way through their fulfillment center. It's annoying that it takes so long but I'd rather you have to wait a couple of days extra than have to pay $13 to get a pin shipped to you.

❤ Do you ever sell in person?

Yes! I frequently travel around the SouthEast to vend at various conventions! You can check my upcoming schedule here!